Got Questions? We’ve Got Answers.

Yes. Creating an account is free. Where a processing fee applies to your refund, you’ll see it clearly before anything is charged.

Refunds you haven’t received, disputed card payments, double or incorrect charges, payments taken after you cancelled, orders that never arrived, and cancelled bookings. If yours is different, choose “Something else” and tell us what happened.

It depends on the case and on how quickly the bank, merchant or payment provider responds. Some refunds come through in days, others take longer. Your dashboard shows every step.

Your details are used only for your case and seen only by you and our team. We ask for documents only when they’re needed, such as the identity check before a payout.

Yes. Sign in to your dashboard to see every update as it happens, and we’ll email you whenever something changes.

We’ll tell you why, and whether anything more could help, like further evidence or disputing the payment with your bank.

An email address, the name of the business, what you paid and when, and anything that supports your case, such as a receipt, bank statement or order confirmation.

Before funds are paid out, we confirm they’re going to the right person. It’s a quick check of your email, phone and documents, done in your dashboard.

Once your refund is approved, you can withdraw it from your dashboard to the payout method you choose.

You can still start a claim. We’ll contact the business, bank or payment provider for you.