How It Works
Four steps from your request to your refund.
+ Create your account
Sign up in a few minutes and get your own refund dashboard. Creating an account is free.
+ Submit your request
Tell us what happened and add the transaction details, with any receipts, statements or emails that support your case.
+ Get your refund
Once your refund is approved, withdraw it to the payout method you choose.
+ We review and process it
Our team checks your case, then deals with the bank, merchant or payment provider for you, keeping you updated as it moves.
What else to expect
A few things that may happen, depending on your claim.
+ Verifying your identity
Before funds are paid out, we confirm who you are with a quick check of your email, phone and documents. It keeps your money going to the right person.
+ Our fee
Creating an account is free. Where a processing fee applies, you’ll see it clearly before anything is charged.
+ How long it takes
Some refunds come through in days, others take longer. Your dashboard always shows where yours is.
+ Your permission
For some claims we need your written permission to act for you. You can sign it in your portal.
Start your refund in minutes
Create a free account, submit your request, and follow your refund from start to finish.
Create your account